Shipping Policy

ORDER PROCESSING

Our orders are shipped via USPS or UPS. Orders are usually processed within 5-7 business days from the time the order is placed. The order ship date does not count as a day in transit. Please note: USPS/UPS transit times are not a reflection of our production time. Due to the high volume of orders during the fall/ holiday/winter season, you may experience extended processing times up to 7-10 business days. 

SHIPPING RATES & FREE SHIPPING
Shipping Rates are based on the weight of items you order. We do not ship USPS Parcel Ground due to issues with lost packages, and they are not insured.

Shipping charges incurred in connection with the return of a product are the responsibility of the customer and are non-refundable. 

WRONG ADDRESS
If you've provided the wrong ship to address, it's possible that you can submit a request to intercept a package through the carrier.

Please email us immediately once you discover the wrong address has been provided. We can edit your shipping address before your package is ready to ship but it can be difficult to intercept a package that is already in transit. You are responsible for the shipping costs associated with re-sending the package if it's marked by the carrier as not deliverable / return to sender.

If you have any additional questions about our Shipping Policy, please contact us via email at orders@divinelycreatedcandleco.com.