Return & Refund Policy

Here at Divinely Created Candle Co, LLC, we want to exceed your expectations! For this reason, we are here to answer your questions and be of assistance. Our team is available via email and can be reached at orders@divinelycreatedcandleco.com.  

*All claims must be made within 3 days of receiving your order.  

DAMAGED ITEMS

We package your purchases extremely carefully with multiple layers of protection. Sometimes, however, the transit is rough. Our packages are sent via USPS or UPS, and they are insured. We will file a claim with the carrier to get reimbursed for the shipping and damages. While we are not responsible for the carrier's handling of packages, we will work with you to remedy the situation and replace your damaged items. Please email us at orders@divinelycreatedcandle.com within 3 business days of receiving your order with a photo and your order number, and we’ll take care of you. 

*We are not responsible for damage caused by unattended candles.  

LOST OR STOLEN PACKAGES
It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. While we are not liable for incorrectly entered shipping information or packages stolen or missing from an unreliable or unsafe shipping address, if you realize that a shipping address was incorrectly entered before we ship your package, we will gladly make the change in our system for you.

After placing your order, you will receive multiple messages throughout the fulfillment process to make sure you're aware your package is on the way. Once a package is picked up and scanned in by our carrier, the shipping and delivery status is no longer within our control.

Please Note: At this time, we are unable to replace missing or stolen packages. 

Please be aware that we are not responsible for packages that have been marked as delivered but are missing or could have been stolen. Please reach out directly to the courier for missing packages.

REFUNDS
We know buying candles virtually can be tricky. This is why we've created our "Mini's" to sample in your own spaces before committing to full-size candle options. That said, we will accept returns on any items that are in their original and unused condition along with all packaging.

Please email orders@divinelycreatedcandleco.com within 3 days of receiving your order. For a full refund, we require that your item is returned within 5 days of receiving a response from our team. 

If you decide to return an item, you are responsible for the original shipping charges to you and the cost of returning the package.

Upon acceptance of the merchandise for return, we will process your refund within 5-7 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. 

Items that appear used upon inspection are not eligible for refunds. We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, a refund will not be granted.

If you have any additional questions about our Returns or Refund Policies, please contact us via email at info@divinelycreatedcandleco.com.